Contact me

telephone: (01379) 855129

email: info@lisanorthphotography.co.uk

Frequently asked questions

General

Q.  How do I book a Studio or Location session with you?

A.  By contacting me via telephone/email/website contact form. All bookings will require the completion of a booking form, and payment of either a deposit or full payment on booking, depending on the type of session.

Q.  What is your cancellation policy?

A.  For cancellations with more than two weeks notice 100% of any monies paid will be refunded. For less than 2 weeks but more than 1 week 50% of any monies paid will be refunded, and for less than 1 week no monies paid will be refunded. Refunds will only be given if the session is not able to be rebooked.  Please note cancellation fees for Weddings differ. Your Wedding Booking Form gives full details. Please contact me if you need information on this.

Q. Will you be doing the photography yourself if we book you?

A.  Yes. I do also have access to additional photographers, who assist me with various sessions. In the event that I was unable to carry out the booking as arranged because of illness or other unavoidable circumstances one of two things will happen - for studio/locations sessions these will be rebooked to a convenient time for you. If you are unable to rebook you will receive a full refund of any monies paid.  For Weddings and Event bookings an approved alternative photographer will take my place at no cost to yourselves.

Q. What should I/we wear for our portrait sessions.

A.  Its best to keep clothing simple and avoid busy patterns. Wear clothes that represent you and who you are. Bring a change of clothes for a different look. Whatever you feel comfortable in!

Q.  Do you carry insurance?

A.  Yes I have the requisite Public Liability, Employer's Liability and Professional Indemnity Insurance in place.

Q. Are you trained and qualified?

A. Yes. I hold professional qualifications with 3 professional photography associations and attend regular training courses to update and further my skills.

Q. How long are your studio/locations sessions?

A.  Most sessions are 60 minutes, although locations sessions or large family groups may require longer. Revised prices for these apply.

Q. How do I book you for my Wedding?

A. You need to complete a Wedding Booking form and pay a non-refundable booking fee of £150 to confirm your date. This will then be deducted from your final balance due. I offer free consultations to discuss your wedding before you book me.

Q. Where do you put my photos when you have taken/ edited them? Are they kept forever?

A. Images are backed up to my iMac computer, a separate hard drive and also to Cloud storage. Completed images are only kept for a period of 2 years from the final edit date. It is your responsbility to back up a copy of any digital images you purchase from me.

Q. What about copyright of the images? Is it yours or mine?

A. I retain the copyright to all images. You will receive a written licence to use these images in accordance with my terms and conditions. Personal images may not be used for business promotion. A separate Licence to use is supplied for business images.




CONTACT ME


telephone: (01379) 855129

email: info@lisanorthphotography.co.uk


14 Old Market Place

Harleston

Norfolk

IP20 9BE

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